What is Reputation Management?
Reputation management refers to the act of monitoring public opinion about a business or entity to own advantage. It is a leading practice adopted by businesses to influence and shape public perception about them online. The campaign includes concealing of negative reviews and opinions with positive content to create a desired image on platforms or search results. This attempt to control the image of an individual or organization by influencing the information available about them greatly helps in improving their reputation as presented to the world.
The unprecedented growth of the Internet has not only provided a platform for businesses to present their products and services, but has also enabled them to flourish through the development of a goodwill and strong standing amongst the customers. Since the numerous search engines and social media platforms display an exacting image of the entity, businesses have undertaken to identify these opinions presented by customers and are taking steps to ensure that the general consensus matches their goals. Both, constant interaction and community development help in improving the online brand reputation.
Why is it crucial to manage your reputation online?
With a number of customers shopping on online portals and choosing to connect with brands on their social media sites, the importance of maintaining a positive and approachable online presence is increasing. Customers find it easy to share their opinions on brands and businesses online and most often these views appear on the top websites of the search engine results. Since these opinions have the ability to influence other potential customers as well, it is crucial to ensure a positive image overall. Here are the areas affected by the reputation of an entity online:
With increasing networking and connectivity amongst the numerous social media sites, negative opinions and reviews have the ability to spread swiftly. A company can impede this negative publicity and create web consistency marked by a healthy reputation and regain trust of present and potential audience.
Efforts for reputation management such as regular content creation, SEO, online PR, and social monitoring would also enable a business to garner greater online visibility. The social media campaigns embarked by a reputation management team would help the business obtain a higher position in search engines and reach a larger audience.
Brands have the advantage of receiving direct feedback from customers which they can use to investigate the area they may be lacking at and use it to improve their product or service. Moreover, by studying analytics and customer insights about the most desired products, brands can build their services according to the demand and augment their sales.
Platform where reputation management is needed (social media, forums, blogs commenting, email replies, client surveys, feedbacks, testimonial mgmt, Case studies)
Well-managed website and social media accounts greatly contribute towards marketing and development of a brand. Since management of such diverse accounts can be difficult for a business, a firm offering online reputation management can help alleviate the burden and produce greater results with their expertise. In the vast arena of Internet, there are numerous areas which require an efficient management of brand-building and reputation. These platforms include the following:
Social media sites such as Facebook, YouTube, Instagram, LinkedIn, and Twitter are a big platform for marketing and displaying the services offered by an organization. With an effective reputation management, businesses can ensure a healthy projection of their brand.
Forums and Blog Comments
Forums are a platform dedicated for customers and critics to review a specific product or service. Businesses can engage in active blog commenting to drive site traffic, influence potential clients, and push down negative links off the first page of a search engine result. It is vital to approach negative reviews with healthy, honest, and courteous reply.
An active customer care service for replying to emails regarding queries or troubles of distressed customers is essential to build trust and loyalty amongst the clients.
Many potential customers refer to surveys and polls hosted by previous customers to access the credibility of the brand. It is essential to manage these with prompt replies to satisfy the present as well as budding clients.
It is important to respect customer feedback and revert to them so that you do not lose a loyal customer.
Testimonials are essential for creating goodwill in the market. A brand can collect positive testimonials directly from customers or pick them from social media sites and share them on the official website.
Businesses can increase their reputation online by sharing case studies about previous projects and sharing them on numerous social media sites. It displays the successful services provided by the brand and the potential of their products.
Reputation Management is aimed to boost online visibility and drive visitors to a website by assisting the reputation of a business within search engines. It helps foster a debate by enhancing conversation and “influencing the influencer”. Online Reputation Management can be used either for increasing positive brand and keyword content driven search results or dissipating negative content that appears within search engines through brand searches, keyword searches, or both.
Online PR Management
Social Mentions Monitoring
Negative Content Filtering
Negative Content Removal
We provide a Reputation Management report that captures the feedbacks related to your company, product or service that occurs on the Internet, we also segment the report in positive and negative press. It is important for tracking negative comments or reviews that appear on search engine result pages (SERPs) creating a negative reputation to your brand and could have a significant impact on your online sales and enquiries. Our team can run and manage the entire Reputation Management as we have all of the software and technologies necessary to collect the feeds are store them in our database.We provide a Reputation Management report that captures the feedbacks related to your company, product or service that occurs on the Internet, we also segment the report in positive and negative press. It is important for tracking negative comments or reviews that appear on search engine result pages (SERPs) creating a negative reputation to your brand and could have a significant impact on your online sales and enquiries. Our team can run and manage the entire Reputation Management as we have all of the software and technologies necessary to collect the feeds are store them in our database.
The foundation of a successful Reputation Management campaign is an in-depth evaluation of your circumstances and objectives. Each of our services can be used separately depending on your needs and targets.